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Preguntas frecuentes


  • ¿Cómo genero una venta?

    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

  • ¿Puedo cobrar con múltiples métodos de pago?

    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

  • ¿Cuáles son los métodos de pago admitidos?

    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Check In / Check Out

  • ¿Puedo modificar el monto del Check In?

    Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

  • ¿Puedo cancelar un Check in?

    Yes, free shipping is available for all the orders that’s placed inside the United States. We charge shipping fees for overseas orders.

  • ¿Cuánto tiempo tarda en reembolsarse el monto de un Check In cancelado?

    We usually take 3-5 business days for your order to be shipped & delivered.


  • ¿Puedo realizar una devolución parcial?

    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

  • Si ya realice una devolución parcial, ¿puedo realizar otra devolución sobre la misma transacción?

    To track the status of your refund, kindly refer to your confirmation email that you have received from us.

  • ¿Cuánto tiempo después de realizar la transacción puedo realizar una devolución?

    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.